HSBC Appoints David Rice as First Chief AI Officer | LeapRate | Online Trading Industry News, Broker Intelligence & Fintech Analysis
HSBC announced that it has appointed David Rice as its first Chief AI Officer as part of a broader push to embed artificial intelligence across the organisation.
Rice will take up the role on 1 April, with the bank saying the position provides enterprise-level leadership for AI as it builds “a bank that is designed for the future”.
The move comes as HSBC rolls out generative AI tools to all staff to simplify internal processes and help frontline employees offer more personalised customer services.
The bank explained that the strategy aims to support colleagues while ensuring that AI-enabled decision-making retains human oversight.
Group Chief Executive Georges Elhedery stated: “Our customers increasingly expect their bank to deliver services uniquely aligned to their specific needs, and fast. That’s why we’re building a bank that is designed for the future.”
He added: “AI plays a key role in how we get there.” Elhedery noted that the bank’s ambition is to empower staff to use AI to create personalised experiences “in real time and at scale”, while maintaining human judgement and accountability.
“David will be instrumental in helping us realise our ambition in this area,” he commented.
Rice said he is thrilled to take on the new role, noting that “AI is going to play an ever-increasing role in HSBC’s future plans”. He previously served as Chief Operating Officer for the bank’s Corporate and Institutional Banking division.
HSBC also expanded the remit of Mario Shamtani, its Chief Technology Officer, to strengthen the technology foundations needed to deploy AI at scale, including modernising core platforms and developing a central AI platform for staff
