Carles Reina: Customer success must evolve into a revenue-generating function, AI will reshape sales teams, and human interaction is critical for outbound effectiveness | 20VC
Key takeaways Customer success should evolve into a revenue-generating function rather than just focusing on customer satisfaction. The Chief Revenue Officer’s role is to strategize for future revenue rather than just focusing on current earnings. Outbound sales strategies are becoming less effective due to their transactional nature and lack of personalization. Human interaction is essential…