The BCX Awards honored SF Fire Credit Union, Talkdesk and Chongqing Rural Commercial Bank for innovation in banking. Photo: Matt Randal, DBSI. Elizabeth Rigney, SF Fire Credit Union Networld Media Group The winners of the 2024 Bank Customer Experience Awards were announced at the Bank Customer Experience Summit, held in Charlotte, North Carolina from Sept….
Photo: Moti Agarwal, Himal Agarwal, Nicholas Dizonno and Samir Mayekar provided by Millennium Bank. Sept. 13, 2024 Millennium Bank, based in Chicago, named Samir Mayekar, former deputy mayor of Chicago, to its board of directors, according to a press release. He previously served in this role for economic development under Mayor Lori Lightfoot. He was…
In an era where digital innovation is paramount and cybersecurity threats are more prominent than ever, financial institutions find themselves at a critical crossroads. Sept. 6, 2024 | by Michele Riley — Vice President, Global Professional Services and Maintenance and Support, Diebold Nixdorf In an era where digital innovation is paramount and cybersecurity threats are…
Here are three banking AI tools to watch in the coming years. AI has garnered a lot of attention for its role in generative art, writing and more. Banking AI on the other hand has not gotten as much attention, for a variety of reasons. For one, financial institutions are by nature more conservative and…
The Bank Customer Experience Summit held in Charlotte, North Carolina from Sept. 9 to 11 will look at this topic in depth during a panel entitled, “How to meet banking regulations while delivering impactful CX.” The customer experience is king in every industry, but some industries have an easier time delivering a good CX than…
ATM security experts spoke about cutting edge fraud techniques and how banks can fight back. ATM fraud is a continued source of frustration for customers and banks alike. As banks have developed new methods to handle the fraud, criminals invent new tactics ranging from more advanced skimming devices, hacking the software, malware attacks and more….
Want to upgrade your ATM fleet? Here are three easy steps you can take. Nearly 10 years ago, I sat down across the table from Gene Pranger, inventor of interactive teller machines (ITMs) and video banking, interviewing for a job while completing my college education. I loved his passion for the community financial space. At…
Atlantic Union Bank, based in Virginia, has integrated American National Bank and Trust Company’s branches and operations. This completes its merger, which was announced in summer 2023, according to a press release. “Following our detailed merger integration playbook to seek to ensure a smooth transition, our teammates have worked diligently on the data conversion and…
Keybank ranked 17th place on the Top 50 Companies for Diversity list run by Fair360. This list uses company-submitted data from six area of workplace fairness, according to a press release. In addition, the bank also earned the following awards: No. 1 for Top Companies for People with Disabilities. No. 6 for Top Companies for…
Maine-based cPort Credit Union selected Velera’s Co-op Solutions ATM network, which will give its members access to 32,000 fee-free ATMs across the U.S. Through the partnership, cPort will add its ATMs to the network, according to a press release. The credit union serves more than 30,000 members and has five branches in the state. “Joining…