Nov. 8, 2024 Citizens Financial Group Inc. announced it will open two Private Banking offices in Mill Valley and San Francisco, California. These offices will offer wealth management services to businesses, families, entrepreneurs and other groups, according to a press release. The bank has also introduced a Private Banking team with Victor Mena as market…
Nov. 8, 2024 PNC Bank plans to open more than 100 additional branches and renovate 200 locations. This Is in addition to the more than 100 locations and 1,200 renovations it announced in February 2024, according to a press release. In total, this will encompass more than 200 branch openings in 12 cities over the…
Oct. 21, 2024 Tompkins Community Bank, based in Ithaca, New York, selected NCR Atleos’ ATM-as-a-Service solution for its self-service banking needs. With this solution, the bank will be able to modernize its ATM fleet, according to a press release. NCR Atleos will handle hardware, software, security, installation, maintenance and cash management of the ATMs. Through…
A panel at the Bank Customer Experience Summit held in Charlotte, North Carolina from Sept. 9 to 11 did a deep dive into ideas and innovation for retail banking. Photo: Networld Media Group: Michelle Kile, DFCU, Prakash Paudel, Global IME Bank, Marsha Womack, Citizens Trust Bank, Vikas Srivastava, Fifth Third Bank, Declan McCormack, BHDP Oct….
A recent survey for UK’s Institute for Customer Service found that banks didn’t make the cut for good customer service. How can they improve? In June 2024, the UK’s Institute for Customer Service produced its UK Customer Satisfaction Index (UKCSI) for the first six months of 2024. This is the most authoritative study of how…
A panel at the Bank Customer Experience Summit addressed how to avoid banking transformation pitfalls. Photo: Networld Media Group: Marbue Brown, Customer Obsession Advantage, Stephen Griffin, Regions Bank, Chris Mankse, U.S. Bank, Jean-Pierre Lacroix, SLD. Sept. 27, 2024 | by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator It’s one thing to have…
Here are three newer recycling technologies and tools to consider. Sept. 18, 2024 | by Matt Dunlap — Director, Banking Product SMEs | Americas, Diebold Nixdorf Cash recycling is the process of utilizing cash deposited into a device for future dispensing transactions. Due to its local note recirculation, it enables a reduction in cash services….
The BCX Awards honored SF Fire Credit Union, Talkdesk and Chongqing Rural Commercial Bank for innovation in banking. Photo: Matt Randal, DBSI. Elizabeth Rigney, SF Fire Credit Union Networld Media Group The winners of the 2024 Bank Customer Experience Awards were announced at the Bank Customer Experience Summit, held in Charlotte, North Carolina from Sept….
Here are a few key facts to known about Allpoint ATMs and other surcharge-free ATM networks. Retail ATMs traditionally charge fees for customers as a way to generate profits for operators. However, with the advent of surcharge free ATMs like the Allpoint ATM network, that is quickly changing. In general, if customers wanted fee-free access…
Here are three banking AI tools to watch in the coming years. AI has garnered a lot of attention for its role in generative art, writing and more. Banking AI on the other hand has not gotten as much attention, for a variety of reasons. For one, financial institutions are by nature more conservative and…