A panel at the Bank Customer Experience Summit addressed how to avoid banking transformation pitfalls. Photo: Networld Media Group: Marbue Brown, Customer Obsession Advantage, Stephen Griffin, Regions Bank, Chris Mankse, U.S. Bank, Jean-Pierre Lacroix, SLD. Sept. 27, 2024 | by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator It’s one thing to have…
The BCX Awards honored SF Fire Credit Union, Talkdesk and Chongqing Rural Commercial Bank for innovation in banking. Photo: Matt Randal, DBSI. Elizabeth Rigney, SF Fire Credit Union Networld Media Group The winners of the 2024 Bank Customer Experience Awards were announced at the Bank Customer Experience Summit, held in Charlotte, North Carolina from Sept….
HDFC Bank, a leading private sector bank in India, has introduced new features for Unified Payments Interface (UPI) and central bank digital currency (CBDC) to enhance digital banking for its customers. Announced at the Global Fintech Fest 2024 in Mumbai, India, these innovations, developed in partnership with fintech companies like Kreditpe, Tonetag, and Payu, aim…
Here are a few key facts to known about Allpoint ATMs and other surcharge-free ATM networks. Retail ATMs traditionally charge fees for customers as a way to generate profits for operators. However, with the advent of surcharge free ATMs like the Allpoint ATM network, that is quickly changing. In general, if customers wanted fee-free access…
Here are three banking AI tools to watch in the coming years. AI has garnered a lot of attention for its role in generative art, writing and more. Banking AI on the other hand has not gotten as much attention, for a variety of reasons. For one, financial institutions are by nature more conservative and…
U.S. authorities have seen an increase in Colombian drug traffickers using ATMs to deposit money from drug sales. In particular, dealers have recruited individuals to fly to Miami, set up fake businesses and deposit cash at ATMs, according to a report by Tampa Bay Times. These Columbian individuals would pick up duffel bags of cash…
EQ Bank, the digital banking arm of Equitable Bank, introduced its Notice Savings Account, with no minimum balance requirements and no fees. With this account, customers can choose between 10- and 30-day notice periods for withdrawing money to earn 4.50% and 5.00% APY respectively, according to a press release. All customers can receive the rates…
Maine-based cPort Credit Union selected Velera’s Co-op Solutions ATM network, which will give its members access to 32,000 fee-free ATMs across the U.S. Through the partnership, cPort will add its ATMs to the network, according to a press release. The credit union serves more than 30,000 members and has five branches in the state. “Joining…